Innovation comes from sheer mass of users/customers tapping into the collective knowledge; the outstanding issue is what to do with that knowledge and how to apply it. There are four aspects to tap into that innovation: active or passive; negative or positive. This 4x4 grid is most beneficial when active and positive are combined; this is typically only seen when it’s a business to business environment.
Hardware costs and software costs no longer the money makers; consulting, training, programming/customization, certification and business solutions are the new source. Open Source is allowing for free use of tools which created a new market.
Results as a fundamental shift of rethinking of the process:
Fast development
High quality of work product
Size and scale
Free resource
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